As one of Aricent’s core competencies, we provide
complete OSS
and BSS delivery and integration services.
Although the complexity and breadth of these services can vary,
Aricent has provided support for commercial product deployments, custom
development and integration of all types of solutions and systems.
Aricent OSS/BSS delivery and integration services
include everything related to the Software Delivery Life Cycle (SDLC), from
business requirements gathering to ongoing maintenance and support of
deployed solutions. For unique
situations where commercial applications are not available or feasible, our
services also include designing, developing and delivering customer software
solutions following our best-in-class COUNTDOWN™ methodology.
Our expertise is based on a combination of factors:
- As an independent systems integrator, we have established
relationships with many of the leading software vendors in the industry,
enabling us to assist in the implementation and deployment of a wide
variety of solutions.
- Our lead role in major projects for Top 10 global service providers
gives us the depth and breadth to solve virtually any operations problem
involving support systems.
- Combining on-site, off-site and offshore resources provides us with
a flexible, experienced workforce while taking advantage of cost savings
and diverse capabilities available within Aricent.
Aricent has a 100 percent focus on the Communications
industry, with customers that include the top service providers in every
geographic region. Our experience and expertise with wireless, wireline,
satellite and cable service providers gives Aricent the capability to
support any type of solution delivery project.
Aricent has built an expert set of resources over our
history in providing complete software solutions to the telecommunications
industry. The following functions and services are available individually or
combined in an overall managed service delivery engagement:
- Project and Program Management – the activities surrounding the
planning and tracking of all activities related to a project or program.
- Business Requirements – gathering the business objectives and
requirements surrounding the products and services supported. This may
include business and/or process modeling.
- Technical Requirements – full, detailed specifications of the
solution features and capabilities. This may also include reliability,
availability, extensibility and other metrics.
- Solution Architecture – a solution view of the requirements that
includes the breakdown of functionality into systems and interfaces.
- Solution Design, Vendor Selection – a mapping of the requirements
and architecture to available solutions, including identification of
vendor solutions and custom work.
- Software Development – Creation of any source code needed for
integrating separate systems or for the creation of products to provide
functionality missing from available vendor solutions.
- Interface Specifications – formal documentation of the information
exchanged between one or more systems, and the form of that information.
This may include formal information modeling as a future-proof method of
maintaining interoperability between systems.
- Interoperability Testing – verification of the ability for one or
more systems to exchange data as defined in the specifications, and to
show conformance to appropriate requirements.
- Solution Deployment –planning and activity surrounding the site
preparation (hardware deployment, interconnectivity, etc.), installation
and stabilization of the solution.
- Customer Acceptance Testing – formal testing of the delivered
solution against the business requirements established at the beginning
of the project.
- Solution Support and Maintenance – ongoing support functions
including contact centers, troubleshooting, assistance and ongoing
updates and fixes for the solution.
- Vendor Management – provided as a managed service, the monitoring
and managing of vendors – including those providing various pieces to
the overall Operations architecture – to support the overall
architecture.
Aricent products address specific gaps in the range of
available solutions from elsewhere in the industry. They can be used in any
relevant OSS/BSS deployment.
Active
Mediation – Aricent offers a complex, high-performance mediation
platform to handle the issues created when convergent services are
introduced into traditional voice usage environments. Data services require
different types of usage records and billing models, and this flexible
mediation platform provides service providers with different types of usage
data collection and billing capabilities. This product remains a top
performer in the industry and is available for all types of service provider
networks.
Service
Provisioning Platform – as a Service Oriented Architecture (SOA)
enabler, this platform is available to facilitate the creation and
implementation of service provisioning and activation in an SOA
architecture. This is a flexible platform created to create rapid deployment
of service fulfillment operations in convergent networks, and it can be used
in virtually any service environment.