Business Operations Consulting

With a team of business consultants, subject and domain experts who have unparalleled technical experience in the communications industry, Aricent provides strategic consulting services to communications service providers. Aricent consulting assignments have addressed customers’ requirements to reduce complexity through rationalization of bespoke legacy applications and introduction of new systems in areas such as NMS, Billing and Revenue Management, Provisioning, Order Management, Workforce and Performance Management, among others. The consulting approach is executed with a detailed Business Viability Matrix on existing product architectures with follow-up implementation roadmaps for Retirement, Migration, Consolidation or Alignment with strategic tools. Important insights are presented through detailed context/use-case diagrams and updated solution catalogues. Aricent’s strategic consulting services follow best-practices methodologies like DART and COUNTDOWN. This approach ensures successful completion of a comprehensive Discovery and Analysis phase towards network and network management system simplification.

Aricent offers consulting services in the following areas:

• Operations and business capability assessment and recommendations
• Strategic and tactical planning
• Enterprise architecture
• Business Processes
• COTS evaluations
• Project management and Implementation

Consulting Services

Aricent provides consulting services for every aspect of service provider business planning.

Requirements Analysis – Aricent assesses the existing capabilities of a client’s OSS/BSS infrastructure, determines the need for new services or technology, and provides recommendations for an OSS/BSS solution that meet business objectives.

Architecture Analysis – Aricent examines the existing architecture for an OSS/BSS solution, including existing technology, integration requirements, application of standards, vendor assessments, and other aspects of a solution’s ability to meet the service provider’s current and future needs.

Business Analysis – Aricent analyzes a service provider’s business objectives and the impact of an OSS/BSS solution or change on the business, providing fundamental data for intelligent business decisions about technologies. In this service, Aricent leverages its extensive experience with various client environments and the impact of OSS/BSS on customer satisfaction, operating expenses, capital expenses and other business factors.

Vendor Evaluations– Leveraging its rich experience with all key providers of OSS/BSS solutions in different service environments, Aricent can deliver an objective evaluation of existing and potential vendors and their solutions. This assessment gives key consideration to how well vendors provide integration with other solutions, and how well they adapt to changing standards, technologies and new services that can be offered.

Other Consulting – At Aricent we provide many other types of consulting services for clients that involve process evaluations, providing a “health check” analysis of an organization, cost analyses on various processes and systems, and organizational evaluations and skills assessments.

Armed with our breadth and depth of experience and expertise across businesses and technologies, Aricent offers virtually any type of consulting capabilities required by a client. Our track record speaks for itself in the success of our projects with companies around the world.