Maintenance & Support
To remain competitive, equipment manufacturers and service providers must
constantly re-optimize and augment their internal R&D resources. A
significant opportunity for improved development efficiency is created when
these companies migrate the support and maintenance of existing product
lines and networks to Aricent.
Infrastructure Products and Devices
A clear best practice today among communications infrastructure
manufactures is to shift the sustaining engineering and maintenance of
mature product lines to Aricent. This strategic relationship – including
responsibility for entire product lines – reduces overall costs, frees up
internal R&D resources, and ensures exceptional stewardship of product
portfolios. Additional opportunities often emerge for re-engineering to
further reduce costs and extend the life of individual products and product
families.
Service Provider Networks and Systems
Aricent takes a holistic approach to address critical business and
operational challenges faced by our global service provider customers. This
allows us to assist our clients in planning, developing, implementing and
supporting efficient and scalable networks and operations including OSS/BSS
solutions that enable streamlined processes, improve customer satisfaction
and grow market share and revenue. Once your service or product or service
has been developed, deployed, integration or tested, Aricent will continue
to be there to provide ongoing maintenance and support to ensure your
customers receive the quality service or product they anticipate.
Aricent has skills available for maintaining and enhancing the following
COTS solutions:
- Oracle CRM
- Metasolv Provisioning system
- Conceptwave Order management system
- Comverse Billing System
- LHS Billing system
- Portal Billing system
- HP OV/TeMIP
- Concord
- Nokia Profile Manager (NPM)
- Telcordia’s Granite Inventory Management System
- Cramer’s Inventory System
- @Road’s TaskForce Work Force Management System
- @Road’s Location Based Services (GPS)