Network Operation Services

Aricent's network operation services include:

• Tier 1 and 2 Support
  Fault management, the first of the FCAPS functionalities, consumes significant man power. Networks need to be under constant vigilance for early detection of any problems and failures. Aricent offers onsite, near shore and offshore models that can considerably reduce the opex for Tier 1 and 2 support.
• Managed Operations and Maintenance
  With intense competition in the market to grow subscriber base, increase ARPU, reduce churn and offer innovative service offerings, operators seek a trusted partner to manage the routine activities of network operations and maintenance. With its strong expertise in network O&M and in the formulation of operational processes in line with the eTOM and ITIL industry standard models, Aricent ensures that the operators are relieved of operational issues while maintaining the industry level benchmarks for KPIs and SLAs.
• Network Optimization
  With constant changes in network traffic levels, shifts in population density and demographics and new service uptake, it is important to tune the network to suit the changing demands of its subscriber base. In the absence of periodic network optimization, degradation of service quality is inevitable. Aricent brings in-depth expertise in end-to-end network optimization to assure desired service levels over sustained period.
• NOC Set up and Operations
  FCAPS, TM Forum's eTOM, and ITIL models are highly effective in managing complex networks; however, it requires specialized skills to customize these models to suit different networks, each with its own specific requirements. With operators deploying multi-geographic networks, considerable cost and operational efficiencies can be achieved by centralizing the operational management for these networks. Aricent has expertise in design, setup, backbone leasing, connectivity, security (physical and virtual) and operational management of multiple networks with NOC (centralized controlling center that manages the operations of the associated networks). With a focused OSS vertical and expertise in NGOSS and other operational models, Aricent can set up the work flow, processes and ticketing systems to ensure high efficiency, productivity and low resource/infrastructure duplication. This drives cost efficiencies, smooth operations and a high quality of service for the operators.
• Managed Services
  All of the various services under NCIS combined and offered in a single bundle constitute end-to-end managed services, encompassing network planning, design, implementation and operations. In certain cases, depending on an operator requirements, both program and contract management can also be part of managed services. Aricent can set up a dedicated team for the operator, comprising a project team, operations team and testing team. These individual teams, under the leadership of experienced professionals, roll out eTOM and ITIL based processes to ensure state-of-the-art network quality and world class operations. A governance process is created to interface with the operator management team and facilitate visibility and transparency of operations. With in-depth expertise in network technologies and best practices and procedures in line with CMMI level 5, TL9000 and ISO27001 standards, Aricent is the trusted managed services partner for operators across the globe.