Technical Assistance Centers

Ensuring customer satisfaction is crucial in today’s age of high expectations and severe competition, and doing so optimally is even more important given the cost pressures in the current environment.  Both service providers and network equipment manufacturers are looking to optimize their support and maintenance costs and focus their internal resources on more strategic initiatives. Aricent has been helping leading players in the telecommunications space achieve these strategic objectives by taking over the support of their existing product lines and networks, and at the same time improving their customer satisfaction (CSAT) scores efficiently.

Aricent Technical Assistance Center (TAC) services provide 24×7 customer support across the globe. This offering encompasses the entire telecommunications spectrum − supporting products on technologies such as Wireless, Firewall, VPN, Access Control, Multi-Service solutions, LAN, WAN and Unified Communications.

Select Customer Engagements

• Delivering Best-in-class Customer Support through a Managed Technical Assistance Center for a Leading Networking Tech and Services Company

Key Benefits

We deliver the following benefits to our customers:

• Cost optimization: By working with Aricent, clients are able to release key internal resources for more strategic initiatives like R&D on new products.
• Improved customer satisfaction: Higher CSAT scores lead to improved customer loyalty for the client.
• Outcome/Performance-based pricing model: Our flexible business model with pricing based on CSAT scores allows the client to pay depending upon the outcome and performance of the engagement.
• Ongoing process improvements: The highest levels of customer satisfaction are ensured by stringent quality processes and ongoing optimization efforts which provide timely performance reports as well as facilitate regular reviews and calibrations.