Technical Assistance Centers
Through technical assistance centers worldwide, Aricent offers the
following range of technical support services:
Back Office Support Services
Technical Documentation
User and configuration manuals
Admin Guides and API documents
CLI manuals
Feature documents and data sheets
Web content creation and maintenance
Knowledge Management
Online help systems and training material
E-learning
Techno-marketing material
Tier 1 and Tier 2 Products and Application Support
Customer Assistance Center
- Enquiry handling
- Complaints handling
- Billing and invoicing
- Order management
- RMA/ warranty
Enterprise Technical Support
- Telecom LAN/WAN/MAN
- Data centers
- Servers and mainframes
- DBA services
- Desktop management
- IT Helpdesk
Technical Support
- SR management
- 24x7 fault monitoring and initial trouble shooting
- Installation
- Provisioning
- Configuration
- Diagnostic
- Performance monitoring
- Maintenance
- Data analytics
- Security services
- Software applications
Network engineering and Professional Services
Network Planning & Design
Pre-design & deployment analysis
Network architecture design
Radio planning
Backhaul & Transmission Planning
Core network Planning & Dimensioning
RF Drive Test & Benchmarking
Network Management & OAM
Network Performance & Optimization for:
- RAN : RF Drive Test, Data Analysis & Reporting
- Core
Software upgrades
Network Monitoring
Preventive & Corrective Maintenance
Interface Trace analysis & debugging
System Back-ups & Restore
NE/Application Deployment & Management
Installation, Commissioning & Integration
Acceptance testing with end operator
SW upgrades
Managed Services – Onsite / Remote L1 & L2 support