The communications industry is experiencing unprecedented change. For consumers, user experience now trumps technology and price as the key driver of purchase and adoption. In response, forward thinking service providers are implementing unique “experience strategies”. These strategies capitalize on their unique assets, strong brands and deep customer relationships to commercialize highly differentiated subscriber experiences in order to attract and retain subscribers. To succeed in this transformation, service providers must tame unprecedented innovation, development and integration challenges– driving the need for a new class of consulting, development and systems integration services.

Aricent addresses this need through the Experience Integration practice – an advanced consulting, innovation, development and systems integration offering developed specifically to help service providers reach their full user experience potential. As service providers plan and execute their experience strategies, innovation and integration must be tightly linked for the successful commercialization of new services. Our offerings span across User Interface for Consumer Electronics, to Devices, Applications, Networks and OSS/BSS.

Solutions

Aricent provides a rich set of solutions across the entire communications ecosystem, including:

Innovation Design and Consulting: Our multidisciplinary process, in collaboration with the frog design’s expertise, reveals valuable consumer and market insights and inspires lasting, humanizing solutions.

Our consulting solutions include:

• Business Technology Consulting (BTC) – Leveraging a variety of industry-leading strategic frameworks and processes, BTC drives the core analysis and definition for new product strategy and product development, helping service providers distill through the “noise” and generate actionable courses from a wide range of initial concepts.
• Business Process Innovation (BPI) – Adopting a focused operational view, BPI uses techniques such as Business Process Optimization, Systems Rationalization, Technology Selection and Assessment and Organizational Transformation to help service providers navigate challenges around reducing OPEX and CAPEX.

Product Lifecycle Services: In this area, Aricent offers design and development of applications, middleware and UI, in addition to the integration and optimization of advanced technologies (both organic and inorganic) and software (BSP, device drivers, platform applications and more).

Network Consulting and Integration Services (NCIS): Our NCIS offering comprises the complete network life cycle management services for communication networks.

Managed Services: We offer end-to-end managed services for all critical OSS/BSS transformation needs, across Consulting, Operations and Revenue Management, Technical Support (including Technical Assistance Centers) and Testing domains.

Through the Innovation Lab, Aricent provides access to a large number of talented technical experts in various OSS/BSS technologies, pre-integrated and pre-tested reference architectures and state of the art infrastructure, including partner products – ConceptWave, Granite (Telcordia), BRM and SOA Suite from Oracle, and HP OpenView.