Aricent’s Order Management Solution Delivers 30% OPEX Savings for a US‐based Satellite Service Provider

Customer Challenges

The customer, a global leader in providing broadband satellite networks and services for large enterprises, government, small and medium enterprises, and consumers, faced several bottlenecks in handling large volumes of orders because of their legacy ordering system. The key requirements to address these challenges included the following:

  • Need for a robust, scalable, reliable, and secure Order Management solution
  • A "common" framework to integrate independent multiple-order entry systems with complex manual processes
  • Support a wide and constantly increasing base of customers i.e., large enterprises, government, small and medium enterprises, and consumers
  • Reduce OPEX and at the same time increase customer satisfaction by improving the overall customer experience and minimizing order fallout while migrating their customers’ data to a new system

Aricent Order Management Solution

Aricent provided the customer a comprehensive Order Management solution. Our responsibilities included requirement gathering, implementation, testing, deployment, and post-release L1 and L2 support.

The solution is designed to support multiple business models including enterprises, small and medium enterprises, government, and consumers. In addition, the new solution is highly scalable to support dynamic business models and partnerships. Its high availability and reliability ensures real‐time support for the wide user base.

We also designed and implemented a common framework that integrated with several internal and third-party applications for several vertical markets. The solution provides an easy to use role-based administration interface to create customers and contracts, as well as facilitate user management of accounts. It leverages Lightweight Directory Access Protocol (LDAP) and Access Manager-based user management, authentication, and authorization, apart from self-care portal for end user registration and user operations.

Results

  • Helped the customer achieve the revenue target of $50 million per month
  • Processed over 70,000 orders per month from over 500K active accounts in the billing system
  • Reduced operational expenses by 30% through automation of manual business processes
  • Reduced time‐to‐market by 30% through shorter development and deployment cycles (two to three weeks) that ensured timely implementation and availability of new products and services, which also resulted in increased market share
  • Strict adherence and compliance to industry-accepted standards such as PCI V1.2 and SOX audit ensured reduction in order fallouts