Customer Service Request Fields marked by an asterisk (*) are required.Customer Contact Information Company: * Site Location: * Customer Reference Number: Contact Name: * Phone Number: Fax: Email: * Product Details Product Name: * Operating System: Part Number: * Release Number: * Problem Classification Request Type: * -- Select --Software FaultInformationDocumentationThird PartyEnhancement Enhancement Definition: A feature not in the original feature set requirement if added will improve the overall feature set of the system. e.g. : Improves the usability of a product, Addition of another API or message across the sub-systems or Addition of another sub-system not required in the initial requirements. Software CRITICAL: Problem will stop the complete functioning of the system without the fix. The most important feature of the system is not usable. e.g. : System crashes in normal functioning state or Cumulative problems in the system needing frequent reset or initialization. Software MAJOR: A complete subsystem function will not work but the rest of the system is operational. System is usable in the default configuration. e.g. : System availability, System performance not to expectation on peak load or Error handler is not working. Software MINOR: A problem which does not affect the normal working of the system. But this problem could affect the working of a sub-system without hampering the other sub systems or the overall system. A rare problem not repeatable and has very less impact on the system if it occurs. e.g. : An optional information element in application user interface is not properly handled, Cosmetic problems like traces / debug information is not complete, Statistics information is not available for some non important features or Adding additional error handlers. Severity: * -- Select --CriticalMajorMinor Priority of Enhancement: -- Select --Very HighHighMediumLow Problem Area: Binaries Core Stack Encaps Shell Sample Application Other Problem Sub Area: Build/Compilation Configuration Integration Usage Other Problem Reproducible: Yes No Customer Problem Description Problem Title: * Problem Description:
