Global Deployment of Mobile Messaging Solutions and VAS for a Leading Provider
Our client was a provider of software and systems, enabling network-based multimedia enhanced communication and billing services. As a global leader in providing mobile messaging and other VAS products to various service providers, the customer’s portfolio includes value-added messaging, personalized data and content-based services, prepaid, postpaid and converged billing and Internet protocol (IP) communications.
The client was facing logistical challenges in providing deployment services in regions spread across the globe. Additionally, they were incurring heavy costs in maintaining skilled resources during slack periods. As a result, they were seeking to partner with an organization with diverse capabilities, ranging from the ability to manage the traveling and accommodation logistics at remote locations to providing domain expertise and PMO services.
This engagement required Aricent to provide a multitude of services, including product R&D, product sustenance, deployment and post-deployment support.
Aricent worked closely with the customer to create an in-house lab for deployment rehearsals and MOP, alongside a spoke-and-hub model for the PMO, with both centralized PMO and regional PMO teams. Aricent provided a range of services, including:
- Installation and commissioning
- Mass software upgrade
- System capacity upgrade
- Tools and utilities development for remote management
- Critical process automation
- New product introduction
- Bug fixing
Aricent’s solution helped the client successfully off-load several non-core activities such as logistics management of material shipment, travel etc, allowing them to focus on their core businesses. Additionally, they were able to confidently outsource the integral deployment activity to Aricent. We quickly ramped up a core team of 14 people in two weeks and added 70 skilled engineers in three months to provide deployment services across the globe with strict compliance to the SLAs laid out by various end customers. Our proven expertise, deep domain knowledge, and the ability to quickly adapt to changing requirements (for both existing and new features) reduced the risk associated with new product deployment for the client.