CRM and Order Management
Converging networks and technologies are introducing new challenges for Service Providers, particularly in the area of business support systems (BSS). Increasing complexities resulting from customer demands, emerging services types, and changing business models are driving the fundamental transformation of BSS systems. Service providers are faced with the need to differentiate their offerings by servicing their customers seamlessly across multiple touch points, and addressing the requirements for flexibility, quality, and value.
Aricent offers complete customer relationship management (CRM) and order management (OM) services - from order orchestration to subscriber empowerment; using pre-integrated functional and technical frameworks at a much lower cost. With extensive customer care, order enablement, service management, and sales & marketing capabilities, our CRM and OM delivery is focused on technology and architecture consulting, large- scale implementation, upgrades, and migration for leading CRM and OM packages.
With deep understanding on eTOM and NGOSS frameworks, Aricent offers CRM strategy, architecture design, implementation, upgrades, migration, system health checks, systems integration and program management and technical governance services. Our proven CRM solution deployments for service providers positions us as a leading solutions partner with leading CRM solution vendors like Siebel, Amdocs, and Sugar CRM.
Aricent also offers zero-touch order management (OM) and flow-though provisioning solutions to address challenges related to order fallouts. We provide order management consulting, implementation of “order-to-cash” and “trouble-to-resolve” processes, systems integration and testing services. Aricent with pre-integrated, pre-tested reference architecture and state-of-the -art infrastructure, holds extensive experience in implementing and integrating COTS OM solutions and developing customized adapters/modules for OM implementation.
Harnessing legacy and custom built telecom CRM, order management, provisioning, and billing Systems; our solutions address the challenges associated with multi-channel selling, decentralized markets, and increasingly seasonal demand for service providers.
Oracle Siebel CRM Competencies
Aricent offers specialized expertise on the Oracle Siebel platform; extensive experience in best practices and customized features built specially for service providers. With Oracle Siebel CRM, we offer a solution blueprint including Order Management, Inventory Management and Provisioning Systems to create an end- to-end pre-packaged solution that accelerates time to market.
- Develop a 360-degree view of the customer and predict churn behavior, and conduct behavioral-based marketing campaign strategies
- Accelerate time to market for products and services
- Streamline operations and enhance customer service capabilities, resulting in highly effective and efficient after-sales service
- Identify usage patterns and optimize revenue with suitable tariff plans targeting appropriate segments
Optimize Order Management across all customer touch-points.