Forward-thinking service providers are implementing strategies to create unique subscriber experiences based on their unique assets, strong brands and deep customer relationships.
Service providers are experiencing unprecedented change. For consumers, the quality of service and device experience now trumps technology and price as their key purchase criteria. In response, service providers are seeking to develop experience strategies that capitalize on their unique assets, strong brands and deep customer relationships, helping them launch new offerings to attract and retain subscribers.
To succeed in this transformation, service providers must tame unprecedented innovation, development and integration challenges. We meet this need with a new class of service that combines consulting, experience design and development, and systems integration.
At Aricent, we work with the CMO and CTO organizations of service providers to conceptualize new products and services, and the CIO office to deliver the new services, while optimizing their network and IT infrastructure. For an overview of the transformative change that Aricent has effected for carriers worldwide, please see our brochure. Download Brochure
Operators need to focus on helping their customers realize the “always connected” lifestyle and understand how this will impact their existing network and operations. Download Brochure
We help service providers optimize asset usage, reduce operational costs, and reduce IT's environmental impact by tracking, reusing, recycling, and re-selling excess inventory. Learn more
Mobile Work Force Management is at the center of the operational environment for fulfillment and service assurance of customer service. Aricent's Mobile Workforce Management (MWFM) is a highly integrated solution designed for managing resources and dispatch capabilities ensuring customer satisfaction, OPEX and CAPEX reduction, and rapid service roll-outs. Learn more
Our expertise in integrating platforms, and optimizing video and audio along with our own IP and software frameworks for the four screens; Mobile, Tablets, PC, and TV, enable Device manufacturers to launch innovative digital media products. Learn more
We address the needs of service providers with a comprehensive range of capabilities that can be employed individually or as an end-to-end engagement that covers consulting, design, and engineering.
Our strategists have deep expertise in multiple aspects of the communications ecosystem, in particular working with service providers on defining and analyzing new services to create growth and differentiation. Our Business Process Innovation (BPI) practice looks at operational issues for service providers to improve OPEX and CAPEX. This includes business process optimization, systems rationalization, technology selection, and organizational transformation. Our work includes helping one of the world’s leading carrier save millions of dollars by implementing a complex Contract Rate system. Learn more
Carriers are expanding beyond traditional wireless services, and are seeking to add software, device, and web-based services to their portfolios. Ideally, these are integrated together to create seamless user experiences that are “sticky” and differentiated. Our experience design portfolio is diverse: mobile, consumer electronics, and telecom services. Our software expertise includes designing, developing, and implementing consumer and enterprise desktop applications, websites, smartphone apps, cloud-based applications, multi-screen experiences, and social networking. Learn more
Product Lifecycle Services
In addition to software and experience design, we offer design and development of applications, middleware and UI. integration and optimization of advanced technologies and software (BSP, device drivers, platform applications and more). In addition we help carriers design and implement cutting-edge products into their production environment, including radio dimensioning, and planning and deployment of 4G networks.
Some examples of our work include collaborating with NEC to deliver Femtocell services in India, helping Vodafone streamline their testing environment, and implementing one of the largest Active Mediation Systems (AMS) in the world that processes millions of transactions every minute.
- 4G LTE
- Optical networks
- Datacenter, Metro and Carrier Ethernet
- Juniper Networks
- Nokia Siemens Networks
- Alcatel Lucent
Mobile Operating Systems
- Windows Mobile
- Palm OS
- Brew MP