Lab Management Services
Spread over more than 50,000 square feet, we manage multiple customer labs catering to various core and access telecom technologies, with zero downtime and round-the-clock availability. We create value for our customers through:
Lab Infrastructure Planning
Understanding the existing infrastructure, lab space requirements, power supply requirements, load requirements; and determining the equipment and software tools needed for lab setup.
Lab Setup Procedures
Working with customer, lab administration, and procurement teams for equipment transfers, and setting up of onsite, offshore, and remote test setups within agreed timeframes.
Lab Management Processes
Defining processes for inventory management, preventive maintenance, software upgrades, hardware procurement, lab usage, equipment disposal, shipping, calibration, and security compliance to standards such as ISO/IEC 17799 and ISO/IEC 27001.
Lab Maintenance
Ensuring that the lab works under defined SLAs, equipment is maintained in complete operational state, and audits such as TL9000 are conducted periodically as per the guidelines.
Key lab management services delivered by us include:
- SLA management
- Fault management
- System management
- Business continuity planning
- Lab monitoring
- Lab hardware and software management
- Inventory management
- Demand and supply management
- Resource reservation
- Performance management and scalability
- Facility management
- Information security management systems
- Health and safety policies
- Lab consultancy
- Knowledge management
- Configuration management