Maintenance and Support
Being smart about allocating resources for maintaining exiting products and developing new ones is critical to continuous success.
A successful product launch is just the beginning: continued success comes through excellent support, regular enhancements, and addressing issues that occur once on the market.
However, this creates a conundrum: should a company focus precious resources and R&D budgets on supporting and enhancing existing products which are already bringing in revenue, or should it focus on developing innovative future products to help it stay ahead in the market?
The Aricent Group works with companies to navigate this balance. We often take on responsibility for maintenance and support of a product or even an entire line, helping our clients free up internal resources to focus on new strategic initiatives. We also provide employee training services and network operations management services to communications service providers.
Capabilities
Product Lifecycle Management
We have a well-established program management methodology for the sustenance of legacy products. This includes project team ramp-up, multi-site source code control, lab environment replication, trouble report management, and release management.
Technical Assistance Centers
TACs have dedicated infrastructure and experienced staff to provide 24/7 global customer support across multiple technology domains. These include back office applications, network engineering, network management, OAM (operations, administration, and maintenance), and network/application deployment.Learn more
End-to-End Managed Services
For service providers to address all OSS and BSS transformation requirements, with expertise across domain-specific consulting, operations and revenue management, technical support, and testing. Learn more
Training
We are a Cisco Learning Solutions Partner (CLSP), offering comprehensive classroom and remote training programs for certifications such as Cisco Career Certification, Advanced Cisco Technology Certification, and Cisco Technology Training.
Metro Ethernet Forum (MEF) Certification Services
MEF 9 and MEF 14 are equipment and solution certifications that aid service providers in selecting equipment that can interoperate with other MEF compliant devices, and provide guaranteed performance and desired functionality. Our engineers are well versed with all the issues pertaining to MEF certification, and can address them throughout the product development lifecycle – from specification to design, implementation, and testing. Learn more