Business Support Systems and Operations Support Systems

Aricent has expertise across communication technologies to deliver next generation of innovative and robust business support systems (BSS) and operations support systems (OSS) products to the market.

Delivering Next-Generation BSS and OSS Products. Communication service providers (CSPs) need state-of-the-art operations support systems (OSS) and billing and business support systems (BSS) to provide exceptional network services to the consumers. As CSPs face multitude of challenges because of changing consumer behavior, existing BSS and OSS systems must evolve to support the needs of next-generation networks.

With rich experience in next-generation communication technologies and an ability to quickly ramp-up teams, Aricent offers BSS/OSS product development and engineering services that accelerate time-to-market of new products and services. We provide end-to-end BSS/OSS product life cycle services, including product R&D, customization and localization, system integration, deployment, managed services, development field support and L4 support. This enables our clients to build and transform BSS/OSS solutions that are best suited for advanced network services.

Our product development, maintenance and L4 support services in following BSS/OSS modules and products include:


  • Customer relationship management (CRM), self-care, product catalogue
  • Converged real-time billing solution
  • Ordering and fulfillment
  • Billing and revenue management
  • Business process workflow orchestration
  • Policy charging and control
  • SOA-based architecture and enterprise middleware


  • Performance and network quality management (real-time and near real-time)
  • Service management and operations

Platform Technologies

  • COTS and open source OS, enabling software, platforms and databases
  • Virtualization technologies and cloud-enabled services
  • High-performance storage systems
  • Highly available and scalable architecture
  • Disaster recovery and business continuity solutions